Letter to the Editor – 1.21.2016

Cash Gas LLC is a local propane company with integrity!

When our family recently had an issue with our heating, we did not know if the problem was a heating unit problem or a propane issue. So, we called both the HVAC company and Cash Gas. When Cash Gas determined that the problem was due to a minor malfunction of the gauge on their propane tank, they fixed the problem immediately. A few weeks later, we received a check in the mail from Cash Gas reimbursing us for the amount of the service call from the HVAC contractor! Randy at Cash Gas figured that since the problem was caused by their equipment failure, we should not have to pay for the HVAC contractor to make a service call. We did not even think to ask for reimbursement, and we certainly did not expect to receive their check in the mail.

It is comforting to know that there are still some good folks who do the right thing even when they don’t have to and when no one is looking. We are not only grateful…we are impressed! Way to go Cash Gas! You really know how to take care of your customers.

-Bob Urban, Kim Brady and Johanna Urban, Douglas County, Missouri.