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J.D. Power Ranks Shelter Insurance® #1 for Second Time in Three Years

COLUMBIA, Mo. – Aug. 7 – Leading global market research company J.D. Power has announced that Shelter Insurance® ranked “Highest in Customer Satisfaction among Auto Insurers in the Central Region” on their U.S. Auto Insurance Study. Shelter received this honor in 2016 as well. The study asked customers to provide feedback about their overall satisfaction with their auto insurance company in the following study factors: Interaction, Policy Offerings, Price, Billing Process and Policy Information, and Claims. 

“We’re thrilled to receive this recognition from our customers,” said Rick Means, CEO and Chair of the Board of Directors of the Shelter Insurance Companies. “To receive this two out of the last three years is a testament to the importance we have placed on exceptional customer service. We appreciate the hard work of the agents and employees who made this possible and are grateful to our customers for their trust.”

Shelter Insurance® is represented by Rick DeGraffenreid in Ava, Mo. 

The J.D. Power 2018 U.S. Auto Insurance Study measures opinions of customers who have an auto insurance policy. The study is based on evaluations from 3,595 customers of 14 Central Region auto insurers. The study was fielded in February 2018 – April 2018. Visit for more about the study.