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What About This…? 9.4.2014

By Wayne William Cipriano

I try to never leave telephone messages when I call businesses that do not answer their telephones in person and I suggest you do the same.

If a business is too cheap to hire a telephone receptionist or too lazy to answer their phone, or too afraid of their previous customers or their creditors to risk talking to them in person, or don’t care enough about securing my business to take my call, I try my very best to ignore them and do business with someone or some company that has a human being answering their telephone.

Yes, I am aware of the “benefits” of answering machines and telephone messaging. And I understand when very small businesses say they can’t answer their telephones every time they ring. I just don’t want to deal with them.

Call me a pessimist, but I am always thinking that if these businesses will not answer their telephones when a new business opportunity may be on the line, what are the chances that I will get to speak with them should I be unhappy about their product or service/ or if they are that small, will they be around the next time I need them?

For those businesses that do answer their telephones, I always try to mention how glad I am to be speaking with a person, not a machine. I think they like that recognition of their concern for me. And I think that if more of us insisted on speaking with people, not machines, there would be more business telephones answered by people.

What do you think?